August 17, 2021
4 min. read

How Medly Creates Collaboration Between Providers and Pharmacists


As a healthcare provider, there’s no shortage of paperwork and processing to do. Not only can it be a hassle but it can increase the barriers to better patient care. At Medly, we wanted to create a way to take the administrative burden off doctor’s offices and make getting much-needed medications more accessible to the patients that need them.

While traditional pharmacies don’t take on the hassle and headache, Medly is dedicated to being a true partner in the collaborative care of patients. We’re equipped to be there through every step, streamlining the prescription process, eliminating miscommunication and saving providers time and energy, so they can spend it on patients.

Why is it important to have a collaborative working relationship with a pharmacy?

Healthcare has evolved into a team approach. Why? Because it’s been shown to be more effective.

Team-based care is an approach to healthcare that delivers services to patients and their families by employing multiple health providers who work together with patients and their caregivers. The end result is a higher quality of care for each person. Once team-based care is implemented it has the potential to vastly improve communication, efficiency, effectiveness, and value of care to patients.

An essential part of that team unit is the pharmacist. A pharmacist can take on responsibilities beyond filling a script, such as taking a deep dive into a patient’s medication history and being proactive when it comes to possible medication noncompliance.

Medly Pharmacists

What is the pharmacist’s role in collaborative care?

Medication Management Pharmacists ensure that their patients aren’t prescribed a medication that they could possibly be allergic to. A patient may take medications prescribed by different doctors for different ailments, which has the potential for adverse interactions. Although a physician will check, the pharmacist plays a key role as the team’s medication safety net. Having all prescription information easily accessible puts the pharmacist in a position to effectively manage medications.

Identifying Challenges to Adherence Pharmacists that are easily accessible to patients can recognize issues that may contribute to noncompliance. They can be proactive in educating patients and a resource to break down barriers to complete compliance.

Patient Education Pharmacists are often the person patients confide in about medication issues or concerns. Because of this, you want your patients to have someone who is easily accessible and open to discussion. Providing consultative information about the importance of diet, exercise and management of chronic conditions such as diabetes and hypertension is also an essential part of a pharmacist’s role.

Health Data Collection Data exchange allows pharmacists and physicians to better communicate and save their patients from having to remember every detail about their present medications. It also eliminates the need for hand delivery of any records to providers.

Pharmacists Collaborators

Having the benefit of collecting good data for patient care is imperative to the improvement of delivering the right medications to the right patients at the right time. Quality data gives healthcare professionals the opportunity to see what works and what doesn’t. Most data reporting comes from medical bills and insurance services. With a proactive pharmacist helping maintain accurate records and reporting, providers will experience more efficient reporting that doesn’t require endless back-and-forth submissions and claim issues.

Collaboration maintains the integrity of this data and thus the best care possible The integrity of the data gathered is crucial to have a comprehensive health record for a patient. Having a solid collaboration between pharmacists and physicians will ensure that the records are correct and medications are prescribed properly. This improves the accuracy of each individual patient’s condition, and whether any changes need to be made over time to their care.

How does Medly make it easier to collaborate?

Medly understands how important collaboration is between a provider and pharmacist. That’s why we designed our service to enable our pharmacy to better support providers and their patients.

Communication Good communication between doctors and pharmacists improves the overall quality of patient care. Our care model is customer-centric. We offer 24 hour a day help, seven days a week year-round. Medly proactively follows up with providers and patients to make sure refills are never missed.

Provider and Patient Centered We’ve focused on making a more user-friendly ecosystem, one that cuts down on admin time at doctor’s offices and on the strain paperwork places on providers. Taking a proactive role to increase prescription efficiency and add automation for ease-of-use helps providers, payers and providers. From taking the headache out of prior authorization (we handle that part!), to providing access to limited distribution drugs and providing cost savings, we’re focusing on streamlining the process.

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