August 11, 2021
3 min. read

Medly Spotlight: Alex Tsoy, Pharmacy Operations Director


At Medly, we combine free, same-day prescription delivery with expert, always-on customer care to communities throughout the nation. Our employees work to provide accessible and personalized care, to each of our patients, and to extend that care beyond the doctor’s office.

This week, we’re highlighting another essential member of our team: Alex Tsoy. Alex is our Director of Pharmacy Operations, responsible for managing the day to day logistics of our high-volume pharmacy. Learn more about how Alex ensures the accuracy, efficiency, and audit-ready compliance of all things pharmacy – in addition to his favorite foods and favorite Medly moments.

Tell us a little about yourself.

I’m a father to a beautiful 6-year-old boy. Originally from Uzbekistan, born and raised in Tashkent and spent most of my childhood traveling between Moscow (Russia) and Tashkent (Uzbekistan). I speak three languages (Russian, English, and Spanish), and graduated from John Jay College of Criminal Justice (NYC).

Why did you decide to work in the healthcare industry?

Pharmacy was my very first job when I arrived in NY. I thought it would be a great part-time gig and would allow me to manage work-school schedules. After graduating with a Criminal Justice degree, opportunities in the pharmacy and healthcare world started to open for me and I decided to stay in healthcare, it was one of the best decisions I’ve made.

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Can you tell us more about your role at Medly?

I’m a Director of Operations Quality Control, responsible for overall qualitative maintenance of operations across the board. In addition to that, I’m responsible for making sure the teams are following the highest and the most stringent operational and compliance related requirements associated with URAC and ACHC accreditations nationwide.

Why did you choose to work at Medly?

Medly is a progressive and innovative patient centric company that began to occupy the uncharted territory in the digital world of the pharmaceutical and healthcare space. I always wanted to be a part of progressive and digitally inclined pharmacy company, as the pharma world is moving more towards the digital approach of doing business. Most importantly, going above and beyond for our patients is something Medly always emphasizes.

In your opinion, how is Medly different from other pharmacies?

The innovative spirit, a constant desire for growth and expansion along with the ability to overcome obstacles that sometimes seem immovable is what sets us apart from our competitors or any other pharmacies. We also are a truly patient centric company that goes above and beyond for its employees and its customers.

In your opinion, how is working for Medly different from other companies you’ve worked for?

Our company provides lots of opportunities for growth and most importantly all the support needed to be successful. Across the board, Medly has some of the brightest minds in the game, some of the most hard-working individuals I’ve ever had pleasure to work with.

What’s your favorite part of your job?

The people I work with, growth and lots of learning opportunities. We also have great leadership which makes it even a better place to work in.

Now for some fun stuff. What is your favorite food, favorite movie and what do you like to do for fun?

I love spending time with my son and building a strong bond with him, immersing him and myself in different cultures and activities. Love reading books and exploring new places. Avid recreational and tactical shooter, hunter, and outdoorsman.

I also enjoy martial arts and training my son in martial arts and self-defense (I’m a second-degree black belt in Olympic style Taekwondo). I love traveling and learning different languages, I’m also a huge foodie and a semi-professional beach bum. My favorite food is Korean BBQ.

About Medly Employee Spotlights

Medly is filled with all kinds of people united in their passion to help others. We’re grateful for the commitment and contributions that our talented team makes every day. In this series, we’re sitting down with Medly team members to get their unique perspective on what it’s like to work at Medly and support our growing community of patients and providers.

Medly is hiring! To join our growing team, check out our careers page. Who knows? Maybe we’ll be shining the spotlighting on you next.

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